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Conflict Resolution

These materials draw on the concept of Influence Without Authority, which describes a process of exchange based upon understanding and leveraging something of value (to self and other) in order to exert influence outside of one’s traditional area of control. The concept is drawn from the teachings of Allan Cohen and David Bradford.

Training modules tagged with Conflict Resolution

  • This 2-hour 30-minute module discusses how handling conflict productively is a key element to building and supporting a well-functioning workplace.